Smart SLA Status Column

Go to the  Apps Marketplace on Monday.com  and search for the  Smart SLA status column App 

Goto to Status column.

Click on the three dots next to the column.

Select "Column Extension".

Select the app “Smart SLA status column”

Select the label of the status column for monitoring the SLA . The status column label will monitor the task’s status (e.g., "In Progress," "Completed," "Paused"). This will track the task’s progress.

Configure the SLA Policies: Now with selection of SLA status label, select the case type(Status column). Configure the SLA policy for each status label (e.g., "High Priority", "Low Priority", "Medium Priority") to define which status label corresponds to a specific SLA type. For example, "High Priority" cases might need to be resolved within 24 hours, while "Low Priority" cases have a 72-hour resolution time.

Due Date Creation: The app will automatically calculate and populate the "Due Date" column based on the policy defined for each SLA type (status label).

Resolution Date: When a task is marked as "Resolved" or "Closed", the resolution date will be automatically recorded in the designated "Resolution Date" column.

Time to Resolution: Set a Trigger to calculate and track the time required for resolution based on the triggered SLA type. This will be measured either in days or hours or minutes depending on the policy configuration.

Notifications for Breaches: Set up a trigger that sends a notification to the assigned person (People column) if the resolution time crosses certain thresholds or breaches the SLA. The content of the notification can specify details like task name and remaining time.

Status Change Notifications: Another trigger will activate when the status column changes, sending notifications about tasks that are paused, restarted, or completed.