In many shipping workflows, tracking packages at the item level is not enough. You might be managing multiple shipments under one order, need visibility into individual package delivery, or want to streamline logistics at a granular level. monday.com’s sub-items offer the flexibility to represent these more detailed workflows—but until now, tracking at the sub-item level wasn’t supported.

If you’re using multiple couriers like FedEx, UPS, or USPS, manually updating sub-item tracking details can quickly become inefficient and unsustainable.

Why It Matters

The new sub-item support in TrackMy solves this gap by allowing you to automatically track packages at the sub-item level inside your monday.com boards. This means you can:

• Automate delivery updates on each sub-item
  
• Track individual packages across multiple couriers
  
• Monitor fields like delivery status, location, and last update without manual entry
  
• Get real-time package data synced directly into your workflow
  

This is especially useful for logistics-heavy teams, e-commerce businesses managing multi-package orders, or client services that need to report on individual shipment status.

Solution Overview

TrackMy’s sub-item integration works through two key automations:

1. An automation that tracks changes to sub-items (like tracking ID or destination) and updates relevant delivery fields.
   
2. Courier-specific automations (e.g., for FedEx, UPS) that connect to live shipment databases to retrieve tracking events.
   

Once configured, all you need to do is enter a tracking ID at the sub-item level. TrackMy handles the rest—fetching updates and reflecting them directly in your board.

Real-Life Use Cases

• E-commerce Fulfillment: Automatically track individual packages from multi-box orders
  
• Client Services: Provide real-time visibility into package delivery status at a per-client or per-task level
  
• Logistics Teams: Monitor separate packages for different legs of a shipment
  
• Field Services: Track tool or product shipments to different destinations for distributed teams
  

Step-by-Step Setup Guide

1. Open the monday.com Integration Panel

Navigate to the board where you want to enable shipment tracking at the sub-item level. Click the Integrate button to access available integrations.

2. Search and Select TrackMy

In the integration center, search for TrackMy and select it.

3. Install the Sub-Item Tracking Automation

Look for the following automation and click Use Template:
“When a subitem is created or when the tracking column or destination postcode changes, update delivery status, current location, latest update, and last updated date.”

Follow the prompt to install the automation.

4. Configure Column Mapping

Next, map the required sub-item fields:

• Tracking ID → Enter tracking number
  
• Destination Postcode (optional for most couriers)
  
• Delivery Status → Auto-updated field
  
• Current Location → Fetched from courier API
  
• Latest Update & Date → Reflect most recent tracking activity

Note: Most couriers do not require the destination postcode, so you can leave it blank unless necessary.

Click Create Automation when done.

5. Install Courier-Specific Integrations

To ensure tracking works across different courier services, install individual courier integrations as needed.

For example, if you’re using FedEx, install the corresponding automation:
“When an item is queried, fetch data from FedEx.”

Repeat this step for other couriers like UPS, USPS, or DHL as needed.

Click Create Automation to finalize each one.

6. Enter Tracking IDs at Sub-Item Level

Once your automations are in place:

• Navigate to a sub-item
  
• Enter the package’s tracking ID (e.g., from FedEx) into the relevant column
  
• The automation will trigger, retrieve package status, and update fields like location and delivery status automatically

7. View Real-Time Updates

Each sub-item now displays up-to-date delivery information. You can:

• See current location and status directly in your board
  
• Track last delivery event and timestamp
  
• Stay informed without needing to log into third-party tracking sites
  

Watch tutorial

Watch this tutorial on YouTube and follow along to set this feature up on your monday.com boards.

Summary

TrackMy now supports sub-item level tracking, giving you more control and visibility over each shipment within monday.com. Whether you’re managing complex orders, client deliveries, or multiple couriers, this integration lets you automate the flow of real-time shipping data into your workflows.

Set it up once, and let your sub-items stay in sync with your logistics—no manual updates required.