In January, we made some changes to how TrackMy handles courier selection in order to improve the process. Since January, this version has been available to all new users, and we can assure you that it is stable. Moving to the new version won’t harm any of your current data.

Starting April 1st, 2023, TrackMy old integration will be decommissioned. It is critical to upgrade to the new version before the deadline if you want to continue receiving TrackMy updates, improvements, and new features.

To upgrade to the new functionality, you must do the following:

1. Install the new TrackMy integration from the integrations menu. Then, select “When Item is created, track Tracking ID, and update delivery status, current location, latest update, and last updated date” to map your board columns.

2. Install the TrackMy courier integration and choose your courier. If you use two or more couriers, you may need to install it several times. Select “Search Courier to track when item is created.

Check out our step-by-step guide to learn more about how the new version works.